Returns & Refund Policy

We want you to be happy with your purchase. If something isn't right, here's exactly how returns and refunds work at Zona Relax.

30-day return window

You have 30 days from the delivery date to request a return. Requests made after 30 days can't be accepted.

Condition of returned items

To be eligible for a refund, the item must be returned in its original condition — unused, with all accessories, and in the original packaging — along with proof of purchase.

Health & hygiene items

For health and hygiene reasons, products that come into contact with the eyes, face, scalp, ears, skin or feet — including the eye massager, sleep headband, scalp massagers and foot mat — can only be returned if they are unused and in their original, sealed condition, unless the item is defective or arrived damaged. Used personal-care items cannot be returned for hygiene reasons.

How to start a return

Contact us through our contact page with your order number and the reason for the return. We'll reply with the return address and step-by-step instructions. Please do not send items back before contacting us — returns sent without prior authorization may not be processed.

Return shipping costs

Unless the item is defective, damaged, or we sent the wrong product, the customer is responsible for return shipping costs. We recommend a tracked method — we can't be responsible for returns that are lost in transit. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect the returned item, we'll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days. The time it takes to appear on your statement depends on your bank or card provider.

If a returned item doesn't meet the conditions above (for example, it shows signs of use where hygiene rules apply, or is missing parts), we may decline the refund, apply a reasonable restocking deduction, or return the item to you.

Damaged, defective or wrong items

If your order arrives damaged, defective, or you received the wrong product, contact us within 48 hours of delivery through our contact page with your order number and clear photos. We'll make it right at no cost to you — a replacement or a full refund, including any return shipping.

Order changes and cancellations

Need to change or cancel an order? Contact us as soon as possible. We can usually help before the order has shipped. Once an order is dispatched, it follows the standard return process above.

Non-returnable items

Gift cards, items marked as final sale, and used personal-care/hygiene items (see above) are not eligible for return.

A note on chargebacks

If there's a problem with your order, please reach out to us first — we're quick to help and almost every issue can be resolved directly. Opening a bank dispute before contacting us slows things down for everyone.

This policy applies to purchases made on this store and doesn't affect any rights you may have under applicable consumer law.